Patient Guide

Have a question about how to become a patient, or about the care we offer to current patients? You’re in the right place!

Below you’ll find lots of information that addresses common questions from community members and current patients, including appointment requests, insurance coverage, changing care providers within our network, and more. Click on the links below to jump down to the section that interests you.

• Make an Appointment
• Prepare for Your Appointment
• Insurance Coverage & Enrollment
• Benefit Enrollment Assistance
• Payment Policy
• Request a Provider Change
• Obtain Medical Records
• Patient Privacy Information

Make an Appointment

It’s best if you can call ahead of time to schedule your appointment with us by calling (323) 635-1140 or logging into My Chart. If you need to be seen right away, we will try to accommodate walk-ins, but we aren’t always able to. If you would like to make a same-day appointment, we advise that you call before 9:00 am.

Prepare for Your Appointment

Remember these things to make sure your appointment goes as smoothly as possible:

• You will be given a designated arrival time to complete registration and the benefit program screening process.
• Please bring your insurance card and photo identification to every visit. We accept most major insurance plans.
• If you do not have health insurance, please bring all the paperwork needed to process your application.
• Please bring all your medications (or a list of your medications) with you to every visit.

Insurance Coverage

QueensCare Health Centers accepts most insurance programs, including:

• Anthem
• Blue Shield Promise Plan
• Health Net
• LA Care
• Molina
• Medi-Cal
• Medicare
• My Health LA
• Covered CA

QueensCare Health Centers is a contracted (medical home) clinic partner with Health Care LA (HCLA), IPA . Through our partnership, we can care for patients enrolled with government sponsored managed care programs in Medi-Cal, Medicare Advantage and Medi-Medi (dual-eligibles).

HCLA is the largest IPA network in Los Angeles County that contracts with FQHCs and community health centers. Click here to learn more about HCLA.

Benefit Enrollment Assistance

QHC are proud to offer multiple programs to help low-income individuals and families pay for their healthcare costs.

• Insurance overview. Our multilingual Enrollment Advocates help new and current patients understand what health insurance programs are available, how they work, and which ones they may qualify for.
• Enrollment assistance. Our Enrollment Advocates, who are Certified Enrollment Counselors, help patients complete the applications and follow up to ensure that patients are covered for the medical care they need. Follow-up includes working with Medi-Cal social workers, choosing an HMO (Health Maintenance Organization) and helping families and individuals understand what the programs are covered.
• Automatic benefit screening. All new QueensCare Health Centers patients will go through a benefit screening process during their first appointment.
• Sliding Fee Scale Discount Program. QueensCare Health Centers (QHC) offers a sliding fee scale discount policy to all eligible patients. Eligibility is based on income and family size only and no other criteria.

Payment Policies

QueensCare Health Centers will bill your insurance provider for Professional Service Fees provided during your visit. It is our policy to collect all co-pays, deductibles, and fees not covered by your insurance at the time of the visit. If you do not have insurance, our Enrollment Advocates will screen you to see if you qualify for a health plan and/or Sliding Fee Scale Discount Program. If you do, they will help you enroll in the plan/program that best meets your family’s needs.

We accept Cash, MasterCard, and Visa as forms of payment.

Request a Provider Change

To request a different primary care provider, please contact our Patient Access Team at (323) 635-1140. A QHC representative will contact you within 48 hours after receiving your request.

Obtain Medical Records

California law (AB610) allows the healthcare provider a 15-day processing period from the date a medical record request is received. QueensCare Health Centers’ turnaround time is about 15 business days.

To receive a copy of your medical records, follow the steps in the file below that corresponds to your preferred language. The files provide detailed guidelines and instructions that will help make sure you get your medical records as quickly as possible. Once your request is placed, expect to wait about 15 business days to receive your records.

You can also request your medical records by logging into My Chart.

Patient Privacy

QHC takes care to keep all patient information private and confidential. For further information, please read our Notice of Privacy Practices, linked below.